Terms & Conditions

1. IDENTITY OF WEBSITE MANAGER

This Website is managed by the company INÉS FIGAREDO, S.L. (henceforth the Company), registered office in Paseo Viuda de Aldama, 54-9, 28109, La Moraleja – Alcobendas (Madrid – Spain) and with C.I.F tax registration code B85660611. If you have any doubts concerning these Terms and Conditions, you can contact us via email at info@inesfigaredo.com .

2. ACCEPTANCE OF TERMS AND CONDITIONS OF USE

These Terms and Conditions (henceforth called Legal Notice) regulate the use of this Website which the Company places at the disposition of the public at this URL. The use of the Website by a third party attributes to that party the condition of User, and means the full acceptance by said User of each and every one of the terms and conditions contained in this Legal Notice. Via this Website, the Company may offer products or services which may be subject to specific own conditions which, depending on the case, replace, complement and/or modify this Legal Notice, and of which the User shall be informed in each specific case.

3. ACCEPTABLE USE OF THE WEBSITE

The User undertakes to use the Website, contents and services in accordance with the Law, this Legal Notice, codes of good conduct and public order. Likewise, the User undertakes not to use this Website for illicit ends or purposes or which are contrary to the content of this Legal Notice, or detrimental to the interests or rights of third parties, or in any way that may harm, disable or impair the Website or its services, or to prevent normal use of the Website by other Users. Likewise, the User expressly undertakes not to destroy, alter, disable or, in any other way, damage the data, programmes or electronic documents and others located on the Company Website. The User undertakes not to hinder the access of other users to the login service by means of massive consumption of the computer resources by means of which the Company offers the service, nor to undertake any activities which damage, disrupt or cause errors in the aforementioned systems. The User undertakes not to upload programmes, viruses, macros, applets, ActiveX controls or any other logic device or sequence of characters which cause or are likely to cause any type of impairment to the computer systems of the Company or of third parties.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

All the Website content (including, but not limited to, the graphic design, source code, logos, texts, graphics, illustrations, photographs and other elements appearing in the Website), in addition to the trade names, brands or distinctive signs of any kind contained in the Website are protected by law. The Company does not grant any kind of license or authorization for personal use to the User for its intellectual and industrial property rights or for any other right relating to its Website and the services and products offered therein. The User acknowledges and accepts that all copyright, registered trademarks and other intellectual property rights to the material or content which feature as part of the Website belongs at all times to us, or to those persons who grant us the license for its use, and likewise acknowledges that the reproduction, distribution, sale, transformation and, in general, any other form of use, by any procedure, of all or part of the content of the Website is an infringement of the intellectual and/or industrial property rights of INÉS FIGAREDO or of the holder of said rights.

5. LIABILITY SYSTEM

5.1. Liability for Use of the Website

The User is solely liable for any infringements they may incur or for any damage they may cause by using the Website; the Company, its partners, group companies, co-workers, employees and representatives being exempt from any kind of liability that may arise from the actions of the User.

The Company shall do its utmost and employ all reasonable means to provide up-to-date and reliable information on its Website but, however, the Company makes no representations or warranties of any kind about the absence of errors or possible inaccuracies and/or omissions in any of the content accessible through this Website.

The User is solely liable in the event of any complaint or legal action, in or out of court, initiated by third persons against the Company based on use of the Website by the User. In such an event, the User shall assume whatsoever expenses, costs and compensation as may be caused to the Company on the grounds of such complaints or legal actions.

5.2. Liability for Website function

The Company excludes any liability that may arise from interference, omissions, interruption, computer viruses, telephony breakdown or disconnection in the operational function of the electronic system, brought about by causes outside the Company’s control.

Likewise, the Company also excludes any liability that may arise from delays or blockage in the operational function of this electronic system caused by deficiency or overload of telephone lines or the Internet, and from damage caused by illegitimate interference by third parties outside the Company’s control.

The Company is permitted to temporarily suspend, and without prior notice, access to the Website for reasons of carrying out maintenance, repair, updating or improvement activities.

6. POLICY REGARDING PERSONAL DATA OBTAINED VIA THE WEBSITE

Without prejudice to the provisions indicated in each of the Website forms, when the User provides personal data then they are expressly authorizing the Company to process their personal data for the purposes specified in the aforementioned forms. The User or their representative can exercise their rights of access, correction, cancellation or opposition by sending an email to privacy@inesfigaredo.com

7. COOKIES

7.1. What is a Cookie?

A Cookie is a small packet of information that the Website sends to your computer for identification purposes in order to collect information on your visits and thus enable us to improve your experience of them. In all events, you can instruct your browser not to accept cookies or you can install an add-on in your browser to disable cookies. However, if you do so you must be aware that the Website may have limited functionality or you may not be able to access some of its functionalities.

7.2. If you visit the Website

We do not use cookies to collect personal data and they are not required for visiting our Website. They are used solely for statistical purposes and are what is known as click tracker information. This information enables us to understand our visitors preferences and improve their user experience.

7.3. If you are a registered customer or start a purchase process in our online shop, the use of cookies enables you to access your customer account or make a purchase.

8. CONFIDENTIALITY

The Company undertakes to fulfill its obligation of secrecy regarding personal data and its duty to keep them confidential, and shall adopt the necessary measures to prevent their being altered, lost, treated or accessed without authorization, taking into account at all times the state of the technology.

In any case, we remind you that whenever you supply personal information online, there are risks which are beyond our control. Remember that in many cases the security of your data depends on how you use the Internet. Be aware of the importance of using secure passwords, not giving your account information to friends or third parties, etc.

9. MODIFICATIONS TO THE TERMS AND CONDITIONS OF USE

The Company reserves the right to modify, develop or update at any moment and without prior notice the Legal Notice of this Website. The User shall be bound by the Legal Notice in force at the moment they access the Website, therefore must read the aforementioned Legal Notice at regular intervals.

10. APPLICABLE LEGISLATION AND JURISDICTIONAL COMPETENCE

All the disputes or claims which arise in the interpretation or execution of this Legal Notice shall be regulated by Spanish law and shall be ruled on by the Courts of Madrid.

This Privacy Policy governs the manner in which INÉS FIGAREDO S.L collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.inesfigaredo.com website (“Site”). This privacy policy applies to the Site and all products and services offered by INÉS FIGAREDO S.L.

PERSONAL IDENTIFICATION INFORMATION:

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION:

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

WEB BROWSER COOKIES:

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION:

INÉS FIGAREDO S.L may collect and use Users personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To send periodic emails (Newsletters): We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION:

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

ADVERTISING:

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

CHANGES TO THIS PRIVACY POLICY:

INÉS FIGAREDO S.L has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS:

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US:

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

www.inesfigaredo.com, customercare@inesfigaredo.com © 2016 INÉS FIGAREDO

Delivery time & Shipping Cost

ZONE 1
EU
ZONE 2
NORWAY, SWITZERLAND and No Euro Area
ZONE 3
AMERICA
ZONE 4
CHINA & HONG KONG
ZONE 5
Rest of the World
STANDARD SHIPPING 50 €
3-5 working days
65 €
5-7 working days
80 €
5-10 working days
95 €
5-10 working days
120 €
6-12working days
EXPRESS SHIPPING 85 €
24-48 hours
105 €
3-5 working days
120 €
3-5 working days
160 €
5-7 working days
180 €
5-7 working days

 

RETURN AND EXCHANGE POLICY:

INÉS FIGAREDO accepts returns on all goods within the period of 48 hours since the delivery of the products to the customer´s address indicated.

Returns must being notified directly to eboutique@inesfigaredo.com

All merchandise returned must be received in the exact same conditions it was shipped and client will run with shipping charges.

INÉS FIGAREDO will provide a personal voucher to the customer for the price of the purchased product which will be valid for a one year period.

Replacements for another product will be subject to availability and production periods.

Faulty products

All the merchandise sold directly through INÉS FIGAREDO S.L will have two years warranty, as long the product damages are caused by a quality defect or malfunction.

Improper, unreasonable, negligent use or abuse by the consumer, are excluded from this warranty.

If the client request a return (money refund or product exchange) must meet the following requirements:

Process:
  • In case of piece damage or breakage, the client must be contacting INÉS FIGAREDO via email within 24 hours after product delivery confirmation.
  • The client must attached picture of the damaged / broken piece.
  • After the return´s approval from INÉS FIGAREDO ´s team the client will confirm delivery details such as full name, telephone number pick-up address and availability if they were different from the ones provided along the purchase process.
Product return conditions
  • The product should be return in the exact same conditions as was shipped:
    • The product should be wrapped and protect with silk and foam paper.
    • The product should be putting inside its dust bag and corporative box or milliner.
    • A person from INÉS FIGAREDO´s team will contact with the client within 24 hours in order to provide pick up and shipping details (paperwork, delivery company information or further exportation documents).

After Sales Service & Repair Policy:

In case of heritage pieces that have been damaged or broken, caused by daily use and the passing of time, INÉS FIGAREDO offers the possibility to enjoy a Pieces Repairing Service.

This service may allows the possibility of introducing improvements or customizations upon client request.

For further information please contact with customercare@inesfigaredo.com

First of all, we would like to welcoming you to INÉSFIGAREDO.COM, our online platform where our universe is materialized.

• HOW TO PLACE AN ORDER:

Feel free to explore all over the website discovering our products navigating through the different sections and categories. In order to help you if you are looking for an specific product you can filter by style, color, handbags family or materials.

Please note, all transactions made through INÉS FIGAREDO.com offers a reliable and secure on-line payment process thanks to REDSYS Platform, which encrypts your card details and data.

Select the product/s you would like to purchase and click “add to cart”. After your registration (Full name, Address, email and telephone number) select your shipping method (Standard / Express).

To place an order the customer must meet the following requirements:

  • Be over 18 years old.
  • Provide an email contact.
  • Provide a valid telephone number.
  • Provide a valid delivery address.
  • Provide a valid Credit Card, Paypal Account or Bank Account Number.

Once the payment is complete you will receive an email with your purchase confirmation. A further email from a E-boutique team will be send shortly with your tracking number in order you can follow your order status at any time.

Important Note: Due to different computer color calibrations, the product colors images could vary a bit to real results. INÉS FIGAREDO accepts no liability from any discordance between the color shown via online images and the final product.

• ORDER OVER THE PHONE:

If you prefer to directly order over the pone please call +34 91 650 78 04. Our Direct Sales team will be delighted on helping you along the whole purchase process.

• IN STOCK / SOLD-OUT ITEMS:

If the item desired is “SOLD OUT”, and you want to pre-order it, please send us an email to eboutique@inesfigaredo.com, in order to provide you more information.

If the “SOLD OUT” message is not longer displayed the item would be in Stock and available for purchase.

INÉS FIGAREDO has the right to confirm availability of the item purchased within 48 hours since the final payment. The client will be informed via email if for any reason ( non-stock availability or payment process issues) the transaction is not valid.

• GIFT CARD

After your purchase, please kindly contact us at eboutique@inesfigaredo.com in order to include a white card with the Brand´s logo in order you can write some words to that beloved person.

• ORDER STATUS:

Once the order had been taken place and the bank details approved, the purchased bag will be dispatch. We will keep you updated at any time regarding your tracking number and order status.

• TAXES POLICY:

VAT Tax is not included for non-European Union Countries citizens, without needing Tax Free form and refund process submitted by the official Tax Free Refund Offices.

For European Union Countries citizens, Spanish VAT Tax Standard Rate (IVA 21%) will be charge to product price.

If you have any requires regarding our services, our Customer Services Team will be delighted to assist you through customercare@inesfigaredo.com